Feedback and Stories

We have received a lot of customer feedback and stories of experiences from our staff.
We would like to introduce some of them here.


"Spaghetti with Meat Sauce"

"Are you OK??" I have never before uttered these words with such concern. This story is about something that happened when I went to the apartment of a tenant who was behind on their rent and who I wa...

A Helping Hand for Tenants

The tenant was a man in his fifties. He was behind in his rent, but I was unable to contact him by phone, so I decided to pay him a visit. I rang the doorbell, and after hearing a noise from inside th...

Child Support

This is something that happened about two years ago. The lessee had rented another apartment in which his ex-wife and two children were living. The contract was signed on the understanding that the le...

Fear and Anxiety; Relief and Hope

(Ms. T, a woman in her thirties)

Ms. T was a single mother. Because she didn't have a steady income, her brother was named as the lessee when she moved into her rental apartment. Making a fresh start, Ms. T was doing her best to rais...

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