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Contact Information

Contact Us Online

Contact Us by Phone

To contact our customer service center:

0120-643-641 (toll-free)
Business hours: 9:00 a.m. – 6:00 p.m. (excluding days specified by JID)

Notes:

  • Personal information collected from our customers is used for handling consultations and resolving complains. It is not used for any other purpose.
  • Only a party to the contract can ask for complaint resolution.
  • Check the phone number carefully to ensure you don’t call the wrong number.
  • All telephone calls are recorded to verify the details of the call and improve our service.

To request printed materials:

Main line: 03-4232-8080
Business hours: Monday – Friday, 9:00 a.m. – 6:00 p.m.

For inquiries regarding your contract or our guarantee products, please contact the nearest branch office.

Notes:

  • Check the phone number carefully to ensure you don’t call the wrong number.
  • All telephone calls are recorded to verify the details of the call and improve our service.