Contact Us Online
Policy on the gathering, use, and sharing of personal information
Contact Us by Phone
To contact our customer service center:
- 0120-752-265 (toll-free)
- Business hours: 9:00 a.m. – 6:00 p.m. (excluding days specified by JID)
Notes:
- Personal information collected from our customers is used for handling consultations and resolving complains. It is not used for any other purpose.
- Only a party to the contract can ask for complaint resolution.
- Check the phone number carefully to ensure you don’t call the wrong number.
- All telephone calls are recorded to verify the details of the call and improve our service.
To request printed materials:
- Main line: 03-4232-8080
- Business hours: Monday – Friday, 9:00 a.m. – 6:00 p.m.
For inquiries regarding your contract or our guarantee products, please contact the nearest branch office.
Notes:
- Check the phone number carefully to ensure you don’t call the wrong number.
- All telephone calls are recorded to verify the details of the call and improve our service.